Shipping & Return Policy

Thank you for visiting and shopping at HistoLab Canada. Following are the terms and conditions that constitute our Shipping Policy.

SHIPMENT PROCESSING TIME
All orders are processed within 1 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, fulfillment may be delayed. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

SHIPPING RATES & DELIVERY ESTIMATES
Shipping charges for your order will be calculated and displayed at checkout¹.

Shipment method	Destination	Estimated delivery timeafter shipment	Shipment and handling cost
Order below CAD 60	Within British Columbia	1-2 business days	$10
Order below CAD 60	Other provinces	3-5 business days	$10
Order over CAD 60	Within British Columbia	1-2 business days	FREE
Order over CAD 60	Other provinces	3-5 business days	FREE

¹Extended Area Shipping: Providing service to and from less populated or accessible domestic areas carries higher operating costs. The delivery will require additional time in transit and is subject to extended area surcharges.

RETURNS AND EXCHANGES
If for any reason you are not completely satisfied with your HistoLab purchase you may return the purchased products within thirty (30) days of the delivery. Please note that any promotional products, such as free samples and gift with purchases, must also be returned. We will be to credit your account for the amount of the purchase within 15 days after receiving . Retuned products must be unopened and unused.

SUBMIT A RETURN REQUEST

Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.
1. Log in to your Order History and Self Return account:

1. In the Email field, enter your email address, and then click Continue.

2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.

3. Go back to the online store, and then enter a six-digit verification code.

2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click Request return.

SHIPMENT CONFIRMATION & ORDER TRACKING
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).

CUSTOMS, DUTIES AND TAXES
HistoLab Canada is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

DAMAGES
HistoLab Canada is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.